Privacy Policy

Introduction

ReelRift ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video processing platform.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (if provided via OAuth)
• Authentication credentials

Video Content

We store videos you upload for processing purposes. Videos are stored securely in our cloud storage system.

Payment Information

Payment processing is handled by Stripe. We do not store your complete credit card information. We receive transaction details from Stripe to manage your subscription and credits.

Usage Data

We collect information about how you use our service, including:

• Processing jobs and their status
• Credit usage and balance
• Video metadata (duration, dimensions, file size)

How We Use Your Information

We use the information we collect to:

• Provide and maintain our video processing service
• Process your videos according to your specifications
• Manage your account, subscription, and credits
• Send you important updates about your account or service changes
• Improve our platform and develop new features
• Prevent fraud and ensure platform security

Data Storage and Security

We use industry-standard security measures to protect your data:

• Videos are stored in secure cloud storage (Cloudflare R2)
• Database access is protected by row-level security policies
• All connections use HTTPS encryption
• Authentication is handled by Supabase with industry-standard security practices

Data Retention

We retain your data for as long as your account is active. When you delete your account, we will delete your personal information and videos in accordance with our data retention policies.

Third-Party Services

We use the following third-party services:

• Stripe - Payment processing
• Supabase - Authentication and database
• Cloudflare R2 - Video storage
• N8N - Video processing workflows

These services have their own privacy policies governing their use of your information.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt out of marketing communications

Cookies and Tracking

We use essential cookies to maintain your session and provide authentication. We do not use third-party tracking or advertising cookies.

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@reelrift.co